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Fraud Alerts & Security

We keep you informed of the latest scams and fraud to protect you and your finances
Here you will receive the latest headline news and alerts about online security issues, safety tips and the most current scam alerts to help protect you and stay safe online. Simply access the menu on the left for up-to-the minute news, or use the tabs on the right to select your topic of interest. Plus, access our Video Library below to watch in-depth educational videos for even more tips on keeping you and your family safe online.

02/29/2016 - PFCU has become aware of a text message scam targeting cardholders.

Cardholders may receive what appears to be an automated text message informing them about a suspicious activity on their account. The automated message requests recipients to call a non-PFCU number. It may go something like this:

    Frm: FCU
    MSG: Our record indicated suspicious activity on your debit card. Call Customer Department now #XXX-XXX-XXXX

The scam artists are attempting to obtain member card numbers and PINs in order to gain access to members' accounts via ATMs or POS (point of sale) purchases.

What You Should Do — and What You Shouldn't Do

Do Not Respond

Know that Providence Federal Credit Union will never send you unsolicited emails, text messages, or phone calls to request your personal financial information, such as your credit card number, expiration date, PINs or passwords, or full Social Security number. You should never reply to emails, phone calls, or any unexpected communication that ask you to CONFIRM, UPDATE, or PROVIDE your member account information.

Contact Us Immediately

If you receive a suspicious text message, email, or phone call claiming to be from Providence Federal Credit Union requesting sensitive information, DO NOT reply, click any of the links, or return the call. Instead, notify us immediately by calling us at (503) 215-6090 or toll-free (888) 849-5189.

Sign Up for eAlerts

If you haven't already done so, we encourage you to sign up for our free eAlert service. These alerts notify you through text or email when a purchase is made on your account, which can act as an early warning system should fraud occur. It will only give you an alert. It will not request for any personal information. Additionally, we recommend you review your transactions on Online Banking daily.

Get a free copy of our eBook "Twists of Fake"
Want to learn more about how you can prevent ID theft, information on the most popular and prevalent scams, methods for safeguarding your personal information and other tips to avoid getting scammed? Then click here and write in the comment box Email Free "Twists of Fake" eBook, for a free copy of "Twists of Fake: Scams, ID Theft and Personal Data Security Explained."

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Named 100 Best Non-Profit & Green Company to Work for in Oregon

We've been ranked #11 and we've been ranked all the way to the top spot of #1. Regardless, our employees love working at Providence Federal Credit Union and we believe in providing the right work environment - fresh, open, flexible and supportive. This also applies to our green offices and branches - recycle, reuse and reduce. Click here to read more about how we've been named the best place to work for and what we did to earn the green spot in Oregon.

No bond is stronger than our words and our actions. They go hand-in-hand. We promise to deliver our services beyond their expectations with class, professionalism, empathy, and smiles.