Interactive Teller Machines
Advanced Tech With A Personal Touch
Ready for a different way to use an ATM? On a private screen, you can contact a PFCU team member and get help with many of your financial matters. Think of it as video chatting with your favorite teller.
Make envelope-less cash and check deposits without a deposit slip, withdrawals, transfer funds, cash checks, make loan payments, make credit card payments, and much more! And if you want to ask a question, simply touch the screen to speak to a PFCU personal teller.
Our ITMs are available at the following locations:
- Providence Portland Medical Center (4805 NE Glisan Street, Portland, OR)
- St. Vincent Branch (9205 SW Barnes Road, Portland, OR)
- Milwaukie Office (6400 SE Lake Road, Suite 125, Milwaukie, OR).
See ITM in Action
Almost any transaction that can be completed at a teller line can be completed at an ITM, including:
- Checking and savings deposits
- Checking and savings withdrawals
- Balance inquiries
- Transfer funds
- Check cashing
- Loan payments
Traditional ATMs vs ITMs
| Compare | Traditional ATM | ITM & Interactive Service Space (ISS) |
|---|---|---|
| Withdraw cash | ||
| Make a deposit | ||
| Transfer funds | ||
| View account balances | ||
| Cash Checks | ||
| Make a loan payment | ||
| Get a cashier’s check | ||
| Open a savings or checking account (ISS only) | ||
| Open a new loan or line of credit (ISS only) | ||
| Manage account settings |
Frequently Asked Questions
Members can speak directly via a live-feed monitor to a member service representative about a variety of financial services.
These services include:
- Make a Deposit
- Make a Withdrawal
- Make a Loan Payment
- Transfer Funds
- Cashier’s Check
Members can also use an ITM exactly as they would an ATM, by simply inserting their card to bypass the video call features.
Learn more on our ITM Page.
ITM Locations:
Providence Portland Medical Center:
4805 NE Glisan Street
Portland, OR 97213
St. Vincent Medical Center Branch:
9205 SW Barnes Road
Portland, OR 97225
Milwaukie Branch:
6400 SE Lake Road, Suite 125
Milwaukie, OR 97222
View our Contact page to learn more about these locations.
ITMs allow members to speak directly via a live-feed monitor to a member service representative about a variety of financial services. Or they can simply use the ITM exactly as they would use an ATM.
All interactive tellers and member service representatives are Providence FCU employees. The only difference is that they are co-located at our Milwaukie office to support all financial needs remotely. They receive the same training and meet the same privacy requirements as our in-branch tellers and member service representatives.
Absolutely. When using an ITM, transactions are just as secure as those conducted in-person with tellers or member service representatives inside one of our branches.
No. The ITM can be used just like an ATM if you simply insert your card into the machine. This allows you to make simple ATM transactions without needing to speak to a representative, while still having the option to speak to a live representative if you would like some assistance.
We have a video that will show you how to use the ITM. Check it out!
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Need more information?
Connect with a PFCU Member Consultant, by scheduling an appointment, video chat, email, or phone.
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