Who We Are

Who We Are

We are a non-profit credit union for caregivers and care workers, by caregivers and care workers. You work tirelessly to care for people, so let us support and protect your financial well-being and future. In fact, we’ve been embracing this philosophy for 60 years. What’s not to love?

Our Values

PFCU is a unique organization with deep and abiding human values: People, Promise, Passion, Protection, and Priority.

Promise

We pledge to deliver exceptional personal financial services with friendliness and professionalism. We empower our members to master their financial well-being and are committed to supporting our community with integrity and transparency.

People

We are a people-centered organization. Our success is intertwined with the success of our members and communities, and it all starts with our exceptional employees. We value individuality and are committed to fostering a culture of inclusion and diversity.

Passion

At PFCU, we are driven by an unwavering passion to uplift and empower our communities. We strive to provide an unparalleled experience as a trusted financial partner, cherishing the trust and support of our members.

Protection

We are committed to serving our members’ best interests by safeguarding their personal information and assets. We earn their trust and confidence through ethical and financially sound practices.

Priority

Our members are at the heart of everything we do. We are dedicated to enhancing their financial health and quality of life through innovative technology, available 24/7. Together, we build a brighter future, one member at a time.

We Bank On Trust

When you join PFCU, we welcome you as a part-owner. You have a say in how we do business, regardless of how much money is in your account. Each year, we measure what’s important to members and release a report with all the details – including key financial information. Our annual reports can be downloaded on the sidebar of this page.

We Are Inclusive

No one who’s caring for others should have to worry about basic financial needs. We try to reduce financial stress for healthcare and care workers by offering affordable interest loans, higher savings yields, lower fees, and free multilingual financial advice. 

We’ve been serving caregivers for 60 years so we know that everyone’s case is unique. We work hard to help people in difficult financial situations. We want to hear your story and find all the ways to say “YES”. Our banking decisions are not automated but are made by our employees. 

We Support Our Community

From helping Providence employees overcome financial hardship to volunteering hundreds of hours for community causes, we’re committed to being a financial institution that makes an impact in more than just dollars and cents.

We Are Modern

We embrace the technology that makes saving and lending easier, so you can transact from home or work if that’s convenient for you. 

We want to make credit union functions like applying for a loan, paying utility bills, and transferring money more accessible to you than ever before. On the other hand, you can call in to lodge money, make a payment or ask for advice. You don’t get that everywhere these days!

But don’t worry. Despite the innovations, the technology, and the enthusiasm, we’re still very firmly rooted in the community. And that’s something we will never forget.