FAQ

Due to the ever-changing landscape of the financial services market, the Board of Directors and management of both credit unions thought this was the best path to continue meeting the financial needs of our members. Together, our organizations will continue to grow and evolve, helping us market to our community, implement new technologies and provide operational and administrative guidance. This support will ultimately translate into a deeper product and service mix for our membership.

This merger also marks the start of a new chapter for Shirley Cate, PFCU President and CEO, as she will be retiring upon completion of the merger. Congratulations, Shirley!

Larry Ellifritz, President and CEO of CCCU, will become the President and CEO of the combined organization.

This is a very positive event for both our credit unions, and our Board and management teams are excited to watch the evolution of the new combined organization.

They are a full-service credit union that was originally chartered in 1954 to serve the employees of Consolidated Freightways.  Today, anyone who lives, works, worships, owns a business, or goes to school in either Multnomah, Washington, Clackamas, Columbia, Hood River, Yamhill, Clark, or Skamania counties is eligible to join CCCU. Potential members across the country can also join through our association membership program. We encourage you to visit their website at www.consolidatedccu.com to learn more about the credit union and the products and services they offer.

CCCU was originally formed by the employees of Consolidated Freightways in 1954. Now they serve over 20,000 members and have over $490 million in assets, serving members in all 50 states.

CCCU’s alignment with our credit union’s culture is a testament to our shared commitment to member service. Their dedication is reflected in the extensive range of top-notch products and services they offer. What’s more, our collaboration has expanded member access to a vast network of physical branches nationwide, ensuring convenience in financial transactions through CO-OP Shared Branching (Click Here to find a Shared Branch Location near you). Our 12-year partnership with CCCU has been incredibly fruitful, particularly in supporting our employees and members with their residential and commercial real estate financing needs. This synergy has not only strengthened our operations but also reinforced our mission to serve our community with excellence.

Yes, CCCU was ranked in the Top 100 for top-performing credit unions in the United States by S&P Global Market Intelligence. They rank at number 47 overall and number 2 in Oregon for financial stability.

Your PFCU ATM/Debit cards will remain active until May 31, 2025. After this date, and to ensure uninterrupted service, we will issue new cards sometime in May before the conversion date of June 1. We will notify you when your new cards will be arriving and when they will be activated.

Rest assured, your account numbers will stay the same unless there’s a conflict of duplicate member numbers between the two credit unions. (Response updated 8/15/2024)

No, your loan terms will not change and none of our loans will be sold.  Members will continue to make payments to the credit union, as normal.

Rest assured, any automatic deposits and withdrawals using your account number will continue to process as usual, with no additional action needed from you.

We are working diligently to make this merger as seamless as possible for our members. While we are still determining if an account change will be needed, it would not be until mid-2025, so please continue to order and/or use PFCU checks as you normally would. If you have unused checks that need to be replaced due to an account change in the future, the credit union will cover the cost. If there are no account changes, the checks you have today will continue to work and will not need to be replaced. We will communicate updates as we have more information. 

The PFCU branch at Providence St. Vincent Medical Center, the ITM at the Providence Portland Medical Center and the branch in San Diego in UDW will remain open.

Our doors at the PFCU Administrative Office in Milwaukie, OR will officially close at the end of day Friday, May 30, 2025. Our headquarters will move to the CCCU headquarters in NE Portland on Monday, June 2, 2025. (Response updated 8/19/2024)

If you have an account open at each location, your PFCU account will move over to CCCU under your CCCU membership at the time of conversion, which is anticipated to be in June 2025.

The merger of a credit union is a significant event that often brings about a wave of change, but one of the most positive outcomes is the retention of all employees. This decision reflects a commitment to staff continuity and stability, which can be incredibly reassuring for the workforce. It means that the employees can look forward to being part of the new, larger entity, bringing their valuable experience and knowledge to the table.

Yes, CCCU is federally insured by the National Credit Union Administration (NCUA) just like our credit union and you will continue to have the same share insurance up to $250,000.

Yes, your input is incredibly valuable during the merger process between credit unions. It’s a time of significant change and your voice matters. Both credit unions will be hosting a special membership meeting to answer any questions our members might have regarding the merger. During this process, each eligible PFCU member will have the opportunity to cast their vote to determine the outcome of the merger.

About a year. The goal is to have all PFCU members migrated to CCCU’s systems by mid-2025.

To stay informed about the merger, please visit our dedicated Hub at providencecu.org/merger for the latest updates. This resource is designed to provide you with all the necessary information, including timelines, changes to services, and any actions you may need to take. It’s a one-stop-shop for all merger-related news, ensuring you’re always in the know as we move forward with this exciting transition.