FAQ

On Sunday, June 1, 2025, PFCU will be officially converged into the CCCU banking systems. Your existing PFCU account will transition to a CCCU account. New benefits and features, like access to CCCU branches, Co-Op Shared Branching, and an upgraded Digital Banking platform will be available starting Monday, June 2.

Our merger with CCCU will bring new financial products like Apex Checking and Mega Money Market, a new digital banking platform with Zelle® integration, and more access to in-person banking through Shared Branching and the existing CCCU and PFCU branches.

Leading up to our June 1, 2025 conversation date, it’s important to note some disruptions to our Bill Pay and Digital Banking services taking place between May 22 – June 2. We encourage you to read through our Merger Guide PDF for the full details, as well as consult the Conversion Timeline and Action Items, all found on our Merger Hub, to better prepare yourself for these changes.

Your username is used to log in to Online and Mobile Banking. When initially registering for Online and Mobile banking you will be prompted to create a username, which you will use on future logins. Knowing your username will make it easier to log in to the New Digital Banking platform starting June 2.

Don’t remember your username? When attempting to login, select “Trouble Signing In” and then select “Forgot My Username” to go through the Username recovery process.

Want to change your username? When logged in, you can go to “Settings” then “Security and Alerts” and then “Change Username” to create a new username.

The new Digital Banking experience will be available on Monday, June 2 at 9 am PST.

At that time you can access the new PCU Online Banking platform, and download the CCCU Mobile Banking app.

Our First Steps and How To Use sections are here to help get you up to speed quickly on Monday, June 2.

Between May 22 and June 2, disruptions to the usual digital banking experience will take place as our system conversion with CCCU begins. There are a few things you can do to better prepare yourself:

• Make sure you have scheduled necessary Bill Pays prior to May 23.
  • Access to Bill Pay will be down from May 23 – June 2.
  • Payments scheduled through June 1, 2025 will process as normal, and all recurring payments and future dated payments after June 1, 2025, will be moved to our new Bill Pay service.
• Make sure you are prepared for not being able to use Online Banking and the Mobile Banking app between May 30 and June 2.
  • Debit Cards, Credit Cards, and ATMs will still be available during these dates.
• Review your contact information in Online Banking and make sure you know your Username,
  • This will allow you to more easily gain access to the new Digital Banking Platform on June 2.
• Make sure to download documents from Online Banking by May 30.
  • Previous Account history, eStatements, and SavvyMoney will not be available in the new Online Banking system.
• Make sure to review the Merger Guide for full details on the merger.