FAQ

Members can speak directly via a live-feed monitor to a member service representative about a variety of financial services. 

These services include:

• Make a Deposit
• Make a Withdrawal
• Make a Loan Payment
• Transfer Funds
• Cashier’s Check

Members can also use an ITM exactly as they would an ATM, by simply inserting their card to bypass the video call features.

Learn more on our ITM Page.

ITM Locations:

Providence Portland Medical Center:

4805 NE Glisan Street

Portland, OR 97213

St. Vincent Medical Center Branch:

9205 SW Barnes Road

Portland, OR 97225

Milwaukie Branch:

6400 SE Lake Road, Suite 125

Milwaukie, OR 97222

View our Contact page to learn more about these locations.

ITMs allow members to speak directly via a live-feed monitor to a member service representative about a variety of financial services. Or they can simply use the ITM exactly as they would use an ATM.

All interactive tellers and member service representatives are Providence FCU employees. The only difference is that they are co-located at our Milwaukie office to support all financial needs remotely. They receive the same training and meet the same privacy requirements as our in-branch tellers and member service representatives. 

Absolutely. When using an ITM, transactions are just as secure as those conducted in-person with tellers or member service representatives inside one of our branches.

No. The ITM can be used just like an ATM if you simply insert your card into the machine. This allows you to make simple ATM transactions without needing to speak to a representative, while still having the option to speak to a live representative if you would like some assistance.

We have a video that will show you how to use the ITM. Check it out!