FAQ

What can an ITM (Interactive Teller Machine) do?

Members can speak directly via a live-feed monitor to a member service representative about a variety of financial services.

These services include:

Make a Deposit
Make a Withdrawal
Make a Loan Payment
Transfer Funds
Cashier’s Check

Members can also use an ITM exactly as they would an ATM, by simply inserting their card to bypass the video call features.

Learn more on our ITM Page.

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Where can I have a private financial conversation with a member service representative?

We always want to make sure our members are comfortable in our branches and we are happy to accommodate for financially sensitive topics. One great location for this is our ITM at the Providence Portland Medical Center (PPMC). It is a single-use booth that provides privacy for a live video call with a member service representative (MSR).

You can also create an appointment online to meet with an MSR by phone or in-person. You can even speak with us over our live Video Banking feature accessed through our PFCU Mobile Banking App.

For more details on our various locations and appointment options view our Contact page.

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How soon do ITM deposits, withdrawals or payments show up on my account?

Immediately. ITM are just as efficient and quick as in-branch transactions. While ATM transactions are also quick to appear in your account, with an interactive teller or member service representative, you can always ask about changes to your account or for confirmation of the transaction.