We appreciate your patience as we experience higher-than-normal call volume due to our system conversion with CCCU.
To ensure a smooth conversion process, update your contact information in Online/Mobile Banking, or by completing the Account Change Form.
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How should I prepare for the disruptions to Digital Banking?
Between May 22 and June 2, disruptions to the usual digital banking experience will take place as our system conversion with CCCU begins. There are a few things you can do to better prepare yourself:
- Make sure you have scheduled necessary Bill Pays prior to May 23.
- Access to Bill Pay will be down from May 23 – June 2.
- Payments scheduled through June 1, 2025 will process as normal, and all recurring payments and future dated payments after June 1, 2025, will be moved to our new Bill Pay service.
- Make sure you are prepared for not being able to use Online Banking and the Mobile Banking app between May 30 and June 2.
- Debit Cards, Credit Cards, and ATMs will still be available during these dates.
- Review your contact information in Online Banking and make sure you know your Username,
- This will allow you to more easily gain access to the new Digital Banking Platform on June 2.
- Make sure to download documents from Online Banking by May 30.
- Previous Account history, eStatements, and SavvyMoney will not be available in the new Online Banking system.
- Make sure to review the Merger Guide for full details on the merger.