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Tips for managing
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: ufaq
  • Will I have to change my username and password?

    You can log in with your current username and password.  However, if you are using your member account number to log in, you will be prompted to change your username. This is because we’re applying enhanced authentication technology to protect your data and accounts. Please note that if you haven’t updated your username by November 10,…

    Read more…: Will I have to change my username and password?
  • Will my Member Account Number change with this new upgrade?

    No. Your member number, routing number, checks, bill pay payees, and Debit/Credit Card numbers will all remain the same.

    Read more…: Will my Member Account Number change with this new upgrade?
  • Why are you changing to a new digital banking platform/system?

    We’re always evaluating our services and how we can make them easier and more convenient for our members. We’re updating our online and mobile banking to provide our membership with more features, a new modern design, and enhanced security.

    Read more…: Why are you changing to a new digital banking platform/system?
  • When will the Online Banking and Mobile Banking upgrade happen?

    October 10, 2023. As we prepare for this upgrade, we will communicate relevant information through email, online banking, and our website.

    Read more…: When will the Online Banking and Mobile Banking upgrade happen?
  • What is Samsung Pay?

    Samsung Pay is an application for your mobile device that allows you to link your Providence Federal Credit Union debit and credit card to your phone so you can pay even when the card is not physically present; all directly from your handheld device.  Purchases can be made from Samsung Pay online, in-app, or in-store.…

    Read more…: What is Samsung Pay?
  • Does Google Pay show recent transactions?

    Yes. You can review your last 10 Google Pay transactions.  Visit our Mobile Wallet page for more information.

    Read more…: Does Google Pay show recent transactions?

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