FAQ

To order a new debit or credit card go to “Card” in Online Banking or your Mobile Banking App. From there you can order a new card by selecting “Lost Card” or “Damaged Card.”

Please review the Fee Schedule on our Rates Page for our current Card Replacement Fee.

If your card has been lost or stolen we recommend that you block your card in Online Banking or the Mobile Banking app immediately. To do this, log in to Online Banking or your Mobile Banking app, go to “Cards” and then “Lock Card.” You can then go to “Lost Card” to order a replacement card. You can also contact us at (866) 633-7032. We will block and reissue your card.

Please review our Deposit Fee Schedule on our Rates page for our current Card Replacement Fee.

To learn more on how you can protect yourself, please visit our Security page. If you suspect your accounts have been compromised, Contact Us right away!

You can activate your card in Online Banking or the PFCU Mobile Banking App, by selecting Cards in the dashboard.

If you need further assistance, call (503) 215-6090 or visit one of our Branches today! If you stop by, please bring a valid photo ID.

Yes, your debit card is accepted internationally! Please note, an International Service Assessment (ISA) fee will be assessed on foreign transactions.

Be sure to set up travel notices in Online Banking or the PFCU Mobile Banking App. Go to Cards in the dashboard, click on a card and select Travel.

Contact us for more information on foreign transactions.

If you do not know your PIN, contact us at 503-215-6090 or 888-849-5189 (Toll-Free) to select or change your pin. To expedite the process, please be sure to have your debit card available.

If you are an established cardholder and either don’t know or have forgotten your PIN for your debit card, please call 800-631-3197. To expedite the process please be sure to have your debit card available.

For new debit card holders, you will be able to set your own PIN at the time of activation or by calling the number on the back of the card (800-631-3197).

Please see our Deposit Fee Schedule on our Rates Page for a current listing of debit card fees, like card replacement and rush delivery.

For usage at an ATM you can access nearly 120,000 ATMs across the country for free! Visit any ATM that displays an Allpoint, CO-OP, or MoneyPass logo:

Find a surcharge-free ATM right now with our ATM Locator Tool.

There can be several reasons that a card would be denied. For security reasons, the specifics of your situation must be dealt with in confidence.

Please contact us at (503) 215-6090 or visit a branch location to go over your transaction history.

There are several potential reasons your card keeps being denied. For security reasons, the specifics of your situation must be dealt with in confidence.

Please contact us at (503) 215-6090 or visit a branch to go over your transaction history.

If you would like to reset your PIN, follow the steps below:

Contact us at 503-215-6090 or 888-849-5189 (Toll-Free), option 3, then option 4, to reset your PIN.

Exchange rates are calculated in global currency markets. Fluctuations in exchange rates may occur due to:

• Inflation
• Interest rates
• Budget deficits
• Public debt
• Trade policy
• Political stability
• Economic performance

Related Information

Planning on traveling or shopping abroad?

If you’re preparing to travel out of the country and intend to use your PFCU Visa credit or debit card, please be sure to notify us as soon as possible when you’ll be traveling and where so we can ensure that all your transactions follow your itinerary and that you have access to your funds. The same goes for making purchases online or via phone when making purchases abroad using your cards. You can notify us in Online Banking or the Mobile Banking app by selecting CARDS in the dashboard.

If you are receiving this message, your card may be blocked, or you may need to reset your PIN.

Please Contact Us or visit a branch today for further assistance.

Related Information

Thinking about your account security? We are too!

While we have state-of-the-art systems in place to ensure that your information stays safe, it’s important that you also arm yourself with the knowledge to help prevent falling victim to a fraudster’s schemes. We want to give you the tools you need to stay informed and up-to-date.

To learn more on how you can protect yourself, please visit our Security page.

If you suspect your accounts have been compromised, Contact Us right away!

Please review our Fee Schedule for our current Card Replacement Fee.

Lost your Card?

If your card has been lost or stolen contact Visa Card services immediately at (503) 215-6090 .

Related Information

Visa benefits just for you from PFCU!

If your credit card company has increased your rates, bumped up your minimum payments, or hiked up their late fees, then check out our Visa Programs. You’ll find low rates, low or absolutely no fees, and easy access to your money.

For more information, please visit our Credit Cards page or apply today!

If the ATM belongs to Providence Federal Credit Union, stop by a branch to complete the necessary paperwork. If the ATM belongs to another financial institution, you must contact them to resolve the issue.

Related Information

Haven’t signed up for Online Banking yet?

No problem! With Online Banking, your accounts are just a mouse click or a tap away. Pay bills, transfer money, apply for a loan, check balances, and more; all on your time, from the comfort of your own home.

Visit our Online Banking page to learn more or enroll today!