FAQ

Can I open a savings or checking account online?

If you are already a member, you can open a new Checking and Savings account through Online Banking or the Mobile App, by going to More Services in the dashboard and then clicking Open a Share.

If you are not a member, head to our Become a Member page where you can learn more and fill out an application form.

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Is there a minimum deposit required to open a checking account?

There is a minimum deposit of $20 required to open a checking account.

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Are there a minimum number of deposits I have to make into a checking account per month?

There is no minimum deposit that you must make into your checking account each month.

For more information on fees associated with our savings and checking accounts see our Fee Schedule.

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How do I re-order checks?

You can re-order your checks online through our check partner Harland Clarke!

You can also contact Member Care at 503-215-6090 or 888-849-5189 (toll-free) to make your first check order.

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What should I do if I have a negative balance in my Checking Account?

You must make a deposit to correct the negative balance. Stop by one of our branches or use our Mobile Deposit service to address the issue.

If you have any questions pertaining to the balance on the account, please contact at (503) 215-6090.

Now you can make check deposits from your phone!

All it takes is a few taps and the click of your camera; simple as that. Our Mobile Deposit service is fast, secure, and best of all – free!

For more information and to get started today, visit our Mobile Deposit page.

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How can I get a copy of a canceled (cleared) check?

A canceled check is a check which has cleared the depositor’s account and therefore marked “canceled” by the depositor’s financial institution. Copies of canceled checks can be used as proof of payment and are accessible for up to 7 years.

If you are unable to see the check online or you do not use Online Banking, please send us an email at [email protected].

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Can I order checks from any company or does it have to be through your vendor?

You do not need to order through our check vendor. However, we highly recommend taking advantage of our partnership with Harland Clarke! Our vendor provides PFCU members with a variety of affordable check options in many different styles.

Check out the check catalog online and contact Member Care at 503-215-6090 or 888-849-5189 (toll-free) to make your first check order. If you have ordered checks before, re-order your checks online.

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Why did my check clear for a different amount than I wrote it for?

There may have been an error with the entered amount on your check. Contact Us or visit a branch so we can correct the error for you.

You can also keep tabs on incoming and outgoing funds with Online Banking.

Related Information

Enroll in free Online Bill Pay where it’s as simple as click, click, pay!

With PFCU Bill Pay, you can pay your monthly bills, schedule one-time or recurring payments, save money on buying stamps, and more! Plus, it’s faster than writing checks!

Ready to get started? Enroll today through Online Banking.

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Does Refresh Checking improve your credit score?

Your bank account information doesn’t show up on your credit report, nor does it impact your credit score. Yet lenders use information about your checking, savings and assets to determine whether you have the capacity to take on more debt.