Online Banking

Yes! To view your tax documents through Online Banking go to Statements in the dashboard (the dashboard is on the left side in Online Banking and at the bottom in the Mobile app).

Tax forms will be sent out each year at the beginning of February.

Providence Federal Credit Union’s routing number is 323075945, and can always be viewed at the bottom of our website, or the bottom left of your checks.

This information, along with Account Numbers, can be found in Online Banking by going to More Services and then Account and Routing Numbers.

You may be wondering, what is a routing number anyway? Good question. A routing number is a 9-digit code used to identify financial institutions in electronic transactions.

Adding an external account is easy through Online Banking or our Mobile Banking App. Simply go to Move Money in the online banking dashboard. Then select Manage Destinations, and then Add External Account. Connect your account through the Plaid portal by following their on-screen prompts. Plaid will likely need to initiate a withdrawal and then deposit of a $0.01 micro transaction to connect the accounts.

After the process is complete this account will be an available option when selecting where to transfer funds in the Payments & Transfer section of Move Money.

If you are enrolled in eStatements, you will receive an email when your statement or notice is available. If you are not enrolled in eStatements, you will receive your statement in the mail at the address you provided when signing up with Providence Federal Credit Union.

To view your statements, or enroll in eStatements go to the Statements tab in the online banking dashboard, or mobile banking app.

Within Online Banking, you can view and print statements for up to 18 months. If you would like a copy of a statement prior to this timeframe, contact a Member Service Representative at [email protected].

In order to enroll in eStatements you must first be enrolled in Online Banking. When enrolling you will be asked if you want to opt-in to eStatements. 

If you are already enrolled in Online Banking and would like to switch to eStatements you can do so by clicking on Statements inside Online Banking. From there you can select Manage Preferences and then toggle Enable All to go paperless and begin receiving your monthly statements via email.

You can deposit a check using our mobile app’s Mobile Deposit feature. Tap DEPOSIT in the dashboard (open the dashboard by tapping the blue box with arrows at the bottom of the screen). From there, you can follow the in-app prompts and take a photo of each side of the check to complete your deposit. Just make sure the check is properly filled out, including the endorsement on the back, so that there are no issues or delays in your deposit.

You can set up free automatic bill payments using the Bill Pay feature in Online Banking and the mobile app.

1. Log in to your Online Banking account, or Mobile Banking app.
2. Click on Move Money in the dashboard.
3. Click on the Bill Pay tab.
4. From here you can set up one-time, monthly, or automatic payments.

Bill Pay is a free service offered to our members through Online Banking or the Mobile Banking app. It allows you to set up bill payments so that you never miss a due date!

For more information on Bill Pay visit the Bill Pay page of our website.

You can transfer money to your accounts at another financial institution using electronic transfers in Online Banking.

• Log in to your account.
• Select Move Money.
• Click Manage Destinations.
• Click Add External Account.
• Follow the prompts with Plaid to enter your external account information and submit the transfer.

Electronic transfers can be made from your savings, checking or credit card accounts.

There are 3 ways you can find your account number:

1. Online Banking or Mobile Banking

• Log Into Online Banking or the Mobile Banking App.
• Select “More Services” from the main menu dashboard.
• Then select “Routing & Account Numbers.” 
  • To reveal your full account number, you may need to click the toggle above the account name.

2. Bank statements (paper or electronic)

Your account number is listed as “Member Number” on the upper right of your monthly paper or eStatements. This information is only available on statements from October 2023 or newer.

3. Checkbook

The middle section of the bottom row of numbers contains your account number. View the check image below for an example.

In order to access the dashboard in Online Banking and Mobile Banking, first tap or click on the double arrow icon on the left side of the screen (or the bottom of the screen in the Mobile Banking app).

With the dashboard open you have access to five sections:

1: Accounts

Use the accounts section to view all your account balances and account information, like recent transactions and account numbers. You can also perform quick transfers in the Accounts section.

2: Money Money

The Move Money sections handles all sorts of payments and transfers. You can set up Bill Pay, schedule recurring payments, connect external accounts, and request cashier’s checks.

3: Card Services

Card Services is where you can manage your various debit and credit cards. You can temporarily lock your card, report it missing or damaged, and even set up travel notices.

4: Statements

In Statements you can view eStatements, eNotices and tax documents. This is also where you manage your statement preferences, like choosing to receive your monthly statements in the mail or via email.

5: More Services

There is a lot to explore in More Services. You can set up overdraft protection, view account information, order checks, and open accounts. Loan Services options are also available here, including loan payments, rates and applications. This is also where you can book appointments.

You can set up customized Alerts in Online Banking or the Mobile Banking app to receive notifications about various account activities.

Go to the “Settings” tab (upper right profile icon), select “Security and Alerts” and then “My Alerts.” From here you can “Add New Subscription” to customize the alerts you would like to receive. You can also manage existing alerts on this screen.