FAQ

Q: How can I make credit card payments?

You can make credit card payments through the CCCU Credit Card Controls App , where you will be able to register your card after you have received it. If you’d like to make payments by mail, they can be sent to the following address: CONSOLIDATED COMMUNITY CU PO BOX 60510 CITY OF IND CA 91716-0510

b

Will I be reissued a new credit card?

Yes. As part of the merger between Providence Federal Credit Union (PFCU) and Consolidated Community Credit Union (CCCU), CCCU is converting all Visa Credit Card accounts previously maintained with PFCU to CCCU Visa Credit Card accounts.

CCCU credit cards require the use of a specific app, the CCCU Credit Card Control App, which can be downloaded for Android and Apple devices, and allows you to manage your credit cards on the go.

b

What card will I be receiving?

Regardless of whether you currently have a Platinum, Classic, or New Beginnings card, your account will be turned into our new Visa Clear Card, which offers a low, fixed rate, no annual fee, or balance transfer fees.

b

When will I receive my new card?

A new Clear card will be mailed to you on 3/26/2025. Please continue to use your PFCU card until you receive your new card. When you receive your new card, you can begin using it immediately and properly shred the old card.

b

I didn’t receive my new card by 4/7/25, what should I do?

If you do not receive the new Visa Clear card by 4/7/2025, please contact us and we will reissue your card as soon as possible. Your old card will not work after 4/7/2025.

b

What new card options are available?

Along with the Visa Clear Card that your account is converting to, we will be offering a new Signature Rewards Visa that gives you easily redeemable points with every purchase you make.

After your credit card account is converted to CCCU with your new Visa Clear Card, you will be able to apply for another credit card, if you wish.

b

How will I manage my credit card?

CCCU credit cards are managed through the use of a specific app, the CCCU Credit Card Control App. After you have received your new card you will be able to register in the app, and begin managing your card on the go. More details to come!

b

How can I make credit card payments?

You can make credit card payments through the CCCU Credit Card Controls App, where you will be able to register your card after you have received it.

If you’d like to make payments by mail, they can be sent to the following address:

CONSOLIDATED COMMUNITY CU

PO BOX 60510

CITY OF IND CA 91716-0510

b

What will happen to my credit card balance?

Any remaining balance on your card at the time that it is converted to a Visa Clear card will be transferred to the new Visa Clear card by 4/10/2025.

b

Will my credit card statement and payment dates be different?

Yes, statements will now go out on the 17th of each month, with the due date on the 11th of the following month. So your first new credit card statement will go out April 17, with a due date of May 11.