Visa Cardholder Hub
Important information regarding your PFCU Visa Credit Card
Welcome to the Cardholder Hub!
We’re so glad you’re here!
As part of the merger with CCCU, all Visa Credit Card accounts previously maintained with PFCU will be converted to CCCU Visa Credit Card accounts.
The Visa Cardholder Hub will be your go-to resource for important information and updates during this transition. Here, you’ll find everything you need to stay informed about your new card, including key dates, terms, and helpful resources. We appreciate your continued trust as we work to make this transition as smooth as possible.
Key Dates
As we transition to your new Visa credit card, here are the important dates and steps to keep in mind to ensure a seamless change from your PFCU card.
Key Dates for Visa Cardholders
| Event | Key Date | Details |
|---|---|---|
| Card Mailing Date | 3/26/2025 | A new Visa Clear Card will be mailed to you on 3/26; it should arrive within 5-7 business days. |
| Use Your Current Card Until | Until New Card Arrives | Continue using your PFCU card until you receive your new card (if applicable), which will feature a temporary CCCU Logo. |
| Activation | 4/6/2025 | Activate your new Visa Clear Card by 4/6. |
| PFCU Card Deactivation | 4/7/2025 | Your PFCU card will be deactivated on 4/7 at 7am PST |
| Balance Transfer | By 4/10/2025 | Your old balance will be transferred to the new card. Remember to manually update your automatic transfers or payments linked to your PFCU card. |
| Making Payments to PFCU | Until 4/16/2025 | Continue sending your Visa payment to PFCU through 4/16. |
| Making Payments to CCCU | After 4/16/2025 | After 4/16, please wait for your new CCCU Visa statement before sending your payment to: Consolidated Community CU PO Box 60510 City of Ind., CA 91716-0510 |
3/26/2025 – Card Mailing Date
- A new Clear Visa card, with a CCCU logo, will be mailed to you on 3/26/2025 and should arrive within 5-7 business days.
- Continue using your PFCU card until you receive your new card, which will feature a temporary CCCU logo.
4/7/2025 – Activate New Clear Visa by this Date
- If you do not receive the new Visa Clear card by 4/7/2025, please contact us and we will reissue your card as soon as possible.
4/8/2025 – Old Credit Card Will Be Deactivated
- Be sure to destroy your old card when you activate the new one. Your old card will not work starting on 4/8/2025.
4/10/2025 – Balance Transfer
- Your old balance will be transferred to the new card by 4/10/2025. If you have automatic transfers or payments linked to your PFCU card, remember to manually update them to your new Clear Visa card.
Updates
We’ll continue to share up-to-date information via email, our website, and social media channels. Copies of those communications can be found below.
Be sure to update your contact information to ensure you receive notifications from us.
Visa Cardholder Updates
Benefits & Features
Visa Clear Card
Whether you have a Platinum, Classic, or New Beginnings card, your account will most likely transition to our new Visa Clear Card, which features a lower fixed rate, no annual fees, and no balance transfer fees!
It will be mailed on March 26 and will temporarily feature the CCCU logo. Once your new card arrives, you can start using it right away. Just remember to destroy your old card.
Be sure to activate your new card by April 6, as your old card will be deactivated on April 7 at 7 am PST.
Enjoy competitive, low fixed rate.
No annual fee or cash advance fee.
Pay in-store and online with the touch of a finger.
Safeguard against fraud by receiving push notifications so you always know when your card is used.
Block or limit certain transactions such as online shopping or purchases over a specified amount.
Instantly lock your card if you’ve misplaced it, then easily unlock once it’s found.
Sign in with peace of mind your information is secure.
For your security and convenience, let us know when you go out of town.
Unsurpassed acceptance everywhere worldwide.
Tap-to-Pay is coming soon! While it won’t be available on your initial new card, we’re excited for you to enjoy it with a future reissue.
New VISA Credit Cards
| features | VISA CLEAR |
|---|---|
| APR* | Fixed Rate, starting at 10.95% APR* |
| Annual fee | $0 |
| Cash Advance Fee | $0 |
Statements & Payments
Starting in April, your credit card statement will have a fresh new look! Take a look at the sample below to get familiar with the changes.
Please note: You will receive two statements in April:
- A final PFCU Visa statement on or after April 10. This is NOT A BILL. It is for your records only to view your transaction history.
- Your new CCCU Visa statement will arrive after April 16. This is the bill you need to pay. Please use the payment coupon from your new CCCU Visa statement (not the PFCU Visa statement coupon) when mailing your payment to ensure it is credited to your account correctly.
Your new payment due date will be the 11th of every month.
Your Guide to New Payment Methods
As we transition to your new credit card with CCCU, please click below for a helpful guide to assist you in navigating the different payment methods available to you throughout our merger with CCCU.
Card App
CCCU Credit Card App
Easily manage your credit card with a dedicated app! Make payments, schedule them in advance, view transactions, set limits, plan travel dates, and more.
After you receive your new CCCU credit card, download the CCCU Credit Card App to make payments directly from your smartphone with ease.
Click the “Credit Card App Guide” button below to learn how to download, enroll, and make payments in the CCCU Credit Card app today!
PFCU Visa Cardholder FAQs
Below are several Frequently Asked Questions to help answer some of your queries.
Frequently Asked Questions
As part of the merger between Providence Federal Credit Union (PFCU) and Consolidated Community Credit Union (CCCU), CCCU is converting all PFCU Visa Credit Card accounts to CCCU Visa Credit Card accounts.
CCCU credit cards require the use of a specific app, the CCCU Credit Card Control App, which can be downloaded for Android and Apple devices, and allows you to manage your credit cards on the go.
Whether you have a Platinum, Classic, or New Beginnings card, your account will most likely transition to our new Visa Clear Card, which features a lower fixed rate, no annual fees, and no balance transfer fees!
A new Visa Clear Card will be mailed to you on 3/26/2025. Please continue to use your PFCU card until you receive your new card. When you receive your new card, you can begin using it immediately. Your old card will be deactivated on 4/7/2025. Be sure to properly shred the old card..
If you do not receive the new Visa Clear Card by 4/7/2025, please contact us and we will reissue your card as soon as possible. Your old card will be deactivated on 4/7/2025.
You can call us at (888) 849-5189 or email us at [email protected].
CCCU credit cards are managed through a dedicated card app. Once you receive your new card, be sure to download the app and start managing your card on the go.
Learn more about how to download and use the app by reading our guide below:
Starting April 8, 2025 mail payments to:
CONSOLIDATED COMMUNITY CU
PO BOX 60510
CITY OF IND CA 91716-0510
Important: Please do not mail payments to CCCU in Oregon.
Please refer to the table below for the available payment options, both now and after June 1. Be sure to update any automatic transfers or payments linked to your PFCU card to the California address.
Ways to Pay: Cardholder Payment Options Guide
| METHOD | Date Available | Details |
|---|---|---|
| PFCU Bill Pay | Now through 5/22/2025 | From now through May 22, you can use PFCU Bill Pay to pay your credit card bill. Thereafter, Bill Pay will be down until the system conversion is completed on June 2 at 9 am PST. You may also use your other financial institution’s Bill Pay service to pay your credit card bill at any time. |
| Starting 4/8/2025 | Send payments to: CONSOLIDATED COMMUNITY CU PO BOX 60510 CITY OF IND CA 91716-0510 | |
| Call our new Credit Card Servicer (PSCU) | Now (after business hours) | Outside of business hours, call our credit card servicer (PSCU) at 855.584.2957 to make a payment (service fee may apply). |
| Credit Card App | 3/26/2025 | Download the app after receiving your new CCCU credit card to make payments directly from your smartphone with ease. |
| New Online Banking | 6/2/2025 at 9 am PST | After enrolling in the new PFCU Online Banking on June 2, 9 am PST, you can start making payments. |
| New Bill Pay | 6/2/2025 at 9 am PST | On June 2, you can begin to make credit card payments with the new Online Bill Pay platform. You may use your other financial institution’s Bill Pay service to pay your credit card bill at that time, as well. |
| Phone CCCU | 6/2/2025 (during business hours) | Starting June 2, call CCCU at 800.444.8115 or 503.232.8070 during business hours to make a payment. |
Please refer to the table below, or view the linked guide, for the available payment options, both now and after June 1. Be sure to update any automatic transfers or payments linked to your PFCU card to the California address.
Ways to Pay Guide
Important: Please do not mail payments to CCCU in Oregon.
Ways to Pay: Cardholder Payment Options Guide
| METHOD | Date Available | Details |
|---|---|---|
| Bill Pay | PFCU Bill Pay is available through May 22. The new Bill Pay will be available starting June 2 at 9 am PST | Through May 22, you can use PFCU Bill Pay to pay your credit card bill. Starting June 2 at 9 am PST, the new Bill Pay platform will be available to pay credit card bills 24/7. You may also utilize any other financial institution’s Bill Pay service to pay your credit card bill. Reminder: Be sure to update your payment address after 4/16/2025 to: CONSOLIDATED COMMUNITY CU PO BOX 60510 CITY OF IND CA 91716-0510 |
| Available now: Send to PFCU until 4/16/2025 Send to CCCU after 4/16/2025 | Continue sending payments to PFCU until 4/16/2025: Providence Federal Credit Union 6400 SE Lake Road, Suite 125 Milwaukie, OR 97222 After 4/16/2025, send payments to CCCU: CONSOLIDATED COMMUNITY CU PO BOX 60510 CITY OF IND CA 91716-0510 Reminder: Make sure to attach the CCCU payment coupon from your new Visa statement, which will be mailed after 4/16/2025. | |
| Phone | CCCU phone line will be available June 2 (during business hours) | Starting June 2, call CCCU at 800.444.8115 (Press 5) or 503.232.8070 during business hours to make a payment. |
| Credit Card App | Available now | Download the app after receiving your new CCCU credit card to make payments directly from your smartphone with ease. |
| New Online Banking | Available 6/2/2025 at 9 am PST | Once the new Online Banking becomes available at 9am PST on June 2, you can enroll and begin making payments. |
Any remaining balance on your card at the time that it is converted to a Visa Clear Card will be transferred to the new Visa Clear Card by 4/10/2025.
Yes, statements will now be sent on the 17th of each month, with the due date on the 11th of the following month.
For example, your first new credit card statement will be sent on April 17, with a due date of May 11.